BACKGROUND

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric,
Pacific Power, NW Natural, Cascade Natural Gas and Avista, and Washington customers of NW Natural. Year over year, Energy Trust is ranked one of the top 100 Best Nonprofits to Work for in Oregon.

We recognize the lack of diversity in our industry, and we actively seek to address it with our hiring and retention practices as well as our values. We believe every person and their lived experience is integral to building a vibrant culture and delivering effective services to all customers we serve. We are committed to the principles of diversity, equity and inclusion, and we encourage candidates with diverse backgrounds and experience to apply.

Energy Trust of Oregon is currently assessing a range of work location options to respond to the pandemic, continue to meet business needs and provide work location flexibility for employees. Currently, we are utilizing remote, hybrid and in-office work locations. We expect employees working remotely to maintain the ability to report to our office located in the Portland Metro area at the discretion of leadership and pandemic-related public health guidance.

While we are open to candidates who live throughout Oregon and Washington, the Operations Specialist – Change Management would be expected to report to the office on a quarterly basis, at minimum.

Energy Trust is a fully vaccinated workplace. This includes all employees and agency contractors. All staff must submit proof of vaccination status or request an exception for health or religious reasons. This requirement applies to all employees, including staff who are working in-office, remotely from home or operating within a hybrid work model.

GENERAL POSITION SUMMARY

The Program Coordinator acts as central communication and organization hub for programs, working with internal and external staff to implement business processes that improve the efficiency and effectiveness of program operations. Duties include facilitating customer service, coordination of incentive delivery processes, forms development, records management, review and approval of project payments, review and approval of product requests, and maintenance of the program implementation manual and other essential documentation. The Program Coordinator will also provide operational support in the scoping, development and delivery of new initiatives, training for trade allies and program support staff.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES

• Oversee and conduct the weekly payment review and approvals, incentive check disbursement and correction processes for timely and accurate incentive payments while ensuring compliance with finance audit and controls processes.
• In collaboration with colleagues, process and review applications for program registration, pre-certification, and certification, and implement internal processes to confirm project managers’ good standing within the program and the enrollment status of program subscribers.
• Oversee audits of payments, project records, program files, AD accounts and other compliance processes with Finance and Legal departments, supporting efforts to improve records and resolve identified problems
• Review project data and participant information in Energy Trust systems and other business applications. Leveraging reporting and analytics tools to improve data quality.
• Coordinate with and support the oversight of the program customer call center, including tracking and responding to customer and stakeholder questions, resolving escalated complaints, and collaborating with the OPUC consumer protection division, when needed.
• Work with and review critical and confidential project documentation for accuracy and data quality. Ensuring all required documentation is properly stored digitally in Energy Trust systems and accessible for audit review.
• Work with internal and external staff, program allies, and other external organizations on the delivery of programs, communication and outreach efforts, and cross functional projects.
• Request and provide data to assist with program delivery and the confirmation of project eligibility.
• Cross-train in program operations responsibilities to provide back-up and support to other team members, including various program management, delivery and customer service processes and functions
• As a power user of systems, inform and coordinate with Operations Analysts, Program and IT staff on program software needs and enhancement requests through the Business Systems Prioritization Process.
• Provide general business process support to Program Managers, other internal staff and PMC/PDC staff by providing information, direction and feedback in the delivery of programs.
• Manage coordination aspects of the implementation of programs, including meeting coordination, organization, materials preparation, and procedural oversight.
• Provide procedural oversight and tracking for key team initiatives, payment process improvement projects and special tasks.
• Document, train and provide guidance to internal and external staff on organizational standards, program procedures and the use of Energy Trust systems.
• Coordinate, organize and maintain SharePoint sites for programs. Ensuring all program files are organized and easily accessible with appropriate permissions.
• Review and approve user requests and support the active user audit.
• Develop, review, and refine program forms, manuals, training materials and other legal and compliance documents.

SUPERVISORY RESPONSIBILITY

• This position has no supervisory responsibilities.

POSITION REQUIREMENTS

• Bachelor’s degree or equivalent professional experience.
• 2 years’ experience in business/program administration, project coordination, or customer service
• Proficient in data entry and general computer use, including MS Office software, Customer Relationship Management (CRM) systems and other database applications, working knowledge of SharePoint preferred.
• Excellent written and verbal communication skills.
• Excellent coordination and organization skills, with high level of attention to detail.
• Ability to effectively prioritize and juggle multiple concurrent projects.
• Highly self-motivated and accustomed to working in a fast-paced team-based environment.
• Ability to work remotely and provide adequate internet access.
• Excellent attention to detail
• Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.

The above information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

ADDITIONAL INFORMATION

• Pay commensurate with skill and experience.
• Competitive benefits package.
• Applications accepted until position is filled.

APPLICATION INSTRUCTIONS

Qualified individuals please submit cover letter, resume and application (found on Energy Trust’s website www.energytrust.org/about/careers) to careers@energytrust.org.

Attn: Program Coordinator

Energy Trust of Oregon is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us at human.resources@energytrust.org.

Energy Trust of Oregon is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.